Sunday, June 21, 2009

Jetstar: All day, every day, waiting in transit - after changing your flight times before you get to the airport

I'm supposed to be flying to Auckland with Jetstar in the not too distant future after it offered really cheap flights - perfect for students. I've already had two e-mails instructing that my flight times have been changed.

Of course, the idea of cheaper flights is that you get to your destination as well. I am wondering if I`ll be able to check in let alone board on time after reading this.

I decided against Flying Pacific Blue after I got to my destination at 2:30am because the flight was delayed by several hours, but Jetstar passengers have been turned away from their flights. Mike Earley was one. He threatened to go to the media, so Jetstar dared him to, so he did and you can read the report here. But Earley was also twittering about it . When Jetstar realised he was taking pics they called the cops and wanted to ban this one from becoming public.

But I find that more than half of Jetstar - should be Jesters - flights have departed late. But although my flight is a couple of months away, Jetstar sent me an email changing my flight time and asking me to confirm that time on their website and then instructing me not to contact them. Then the same thing happened again. Another email advising the flight time was changed. I checked and it was changed to the same time it was initially changed to. But I had to confirm it again on Jetstars website and not ring them. I might just have to. I might also have to join this Facebook page after being invited last week.

I guess the publicity means that fewer people will be flying Jetstar. Must check to see if my flight is full- and whether it will actually leave. Or change airlines.

Update They did this last weekend too. They cut off boarding half an hour before the flight, including stopping serving people who had been in the queue. The plane just flies off half-full but with everyone's money.




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